That was quick: reply from Performance Bike
Posted by David on Sep 12th, 2006
I received Performance’s reply at 9:15 this morning.
We are sorry for your problem. Performance strives to make a good product and if you are dissatisfied please return it. We are happy to make an exchange or credit your account. Again we apologize for the inconvenience.
Tonight I’m going to REI for a class on bike maintenance (the last time I tried to adjust a derailleur I couldn’t quite find that spot between chain falling off the small chainring and chain not making it down that far at all), so I’m going to try to remember to bring the smashed pieces with me tomorrow and see what the store has to say tomorrow night.